top of page

Answering the Phone - "A game changer." - Dealer, September 2018 (contact us for details)

 

Includes live training, 2 courses comprised of 7 modules, a customer simulation test, and a test. Trackable with or without an LMS; viewable on mobile devices and computers. Also includes editable blank scripts and printable sample scripts.

 

Purchase includes:

  • Permanent ownership for your use (at ALL your locations; cost is NOT a fee per location)
  • Free updates every 2 years to latest content, if edits made
  • Your logo (if desired)
  • Email(s) of your choice for tracking
  • LMS format (if applicable)
  • 2 hours of set up and implementation consulting
  • 2 hours of live webinar training

 

Introduction - Course

  1. Introduction & GPA Culture (free version on the site)
  2. Manager Introduction

 

Answering the Phone - Course

  1. Soft Skills Introduction
  2. Customer Service (free version on the site with an accompanying free app--use the app!)
  3. Disgruntled Callers
  4. Transfer & Hold Calls
  5. Completing the Call
  • Test

 

When using a credit card for over a $500 purchase, you may want to notify your bank prior to the purchase to be certain transaction will go through.

Answering the Phone - eLearning Course & Live Training

$24,000.00Price
  • After purchase, you will be contacted at the email you provide to get pertinent details for your product--i.e. the email(s) you want used for tracking module completion, the logo you want used (if any), etc.

     

    You will also be sent a licensing contract to finalize your purchase, which cannot be completed until we speak with you about details, such as the aforementioned ones. 

Copyright 2017, GPA Training, Inc. All rights reserved.

bottom of page