Answering the Phone - "A game changer." - Dealer, September 2018 (contact us for details)
Includes live training, 2 courses comprised of 7 modules, a customer simulation test, and a test. Trackable with or without an LMS; viewable on mobile devices and computers. Also includes editable blank scripts and printable sample scripts.
Purchase includes:
Permanent ownership for your use (at ALL your locations; cost is NOT a fee per location)
Free updates every 2 years to latest content, if edits made
Your logo (if desired)
Email(s) of your choice for tracking
LMS format (if applicable)
2 hours of set up and implementation consulting
2 hours of live webinar training
Introduction - Course
Introduction & GPA Culture (free version on the site)
Manager Introduction
Answering the Phone - Course
Soft Skills Introduction
Customer Service (free version on the site with an accompanying free app--use the app!)
Disgruntled Callers
Transfer & Hold Calls
Completing the Call
Test
When using a credit card for over a $500 purchase, you may want to notify your bank prior to the purchase to be certain transaction will go through.
